shopmatch Store Return & Refund Policy

Return Window

At shopmatch Store, we want you to shop with confidence. If something isn't right, you may return eligible items within 30 days of the delivery date. To qualify, returned items must be unused, unopened, and in their original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact.

If your item arrives damaged, defective, or materially different from what you ordered, it remains eligible for return even outside the standard return window described above.

The following items cannot be returned:

• Items clearly marked as final sale at checkout
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Items damaged through customer misuse, improper storage, or failure to follow the product's handling instructions
• Items sent back after the 30-day return window without prior written authorization from shopmatch Store support

How to Initiate a Return

1. Send an email to [email protected] including your complete order number, the item(s) you want to return, and a short explanation of the reason. If your return involves damage or a defect, please attach clear photographs of the affected item(s) and its packaging with your initial message.
2. Our support team will review your request and, within one business day, provide you with a valid Return Merchandise Authorization (RMA) number along with return shipping instructions where applicable.
3. Carefully pack the item(s) to prevent damage during transit, and write the assigned RMA number clearly on the outside of the shipping box. Please do not write on or otherwise alter the original product packaging.
4. Send the package to the return address included in your RMA confirmation email, using a shipping method that provides tracking.

Packages that arrive without a valid, active RMA number may be declined or may face substantial processing delays. shopmatch Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once shopmatch Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photo evidence was provided upfront, refunds are issued within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement.

Original shipping charges are not refundable, except when the return results from an error on our part—for example, we shipped an incorrect or damaged item. All refunds are issued directly by shopmatch Store to the payment method used at checkout; store credit is provided only when you expressly request it at the time of the return.

Damaged or Incorrect Items

If your order arrives damaged, includes the wrong item(s), or does not match the product description, please contact us within 7 days of delivery and include clear photos of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Unless the item is defective, was damaged in transit, or the issue stems from an error by shopmatch Store, you are responsible for standard return shipping costs. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For any return caused by a shopmatch Store error—including incorrect items, shipping damage, or items that arrive defective—we cover 100% of return shipping costs, with no deductions from your refund.